Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in resalable condition, with any tags and its original packaging, except as set out below. You'll also need the receipt or proof of purchase.
Products supplied as individually sealed packets (for example, our descaler powder packets): You are welcome to open the outer box and try the product. Only the individual packets need to still be sealed. Tell us how many packets you have not opened within 60 days and we will refund those packets. Packets that have already been opened cannot be refunded.
Products supplied as sealed bottles (for example, our floor cleaner): You have 60 days from delivery to request a return. You are welcome to open the outer carton, but each bottle needs to still be sealed. If you have opened one bottle and the rest are still sealed, tell us how many are unopened and we will refund those. A bottle whose seal is broken cannot be refunded, because a liquid cleaning product cannot be resold once it has been opened. In most cases we will not ask you to ship anything back: we refund to your original payment method within 10 business days of approval.
If a packet or bottle arrives torn, damaged or leaking, contact us with a photo and we will replace it.
To start a return, you can contact us at support@seaways.us.
In most cases you will not need to ship anything back to us. Because of the low value of our products, we will usually simply issue your refund and let you keep or dispose of the item. If we do ask for an item to be returned, we will send you a prepaid return shipping label at no cost to you, along with instructions — returns should be sent to 12101 Elk Blvd, Riverside, CA 92505, United States. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@seaways.us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. This exception does not apply to Seaways cleaning products, which are fully covered by the 60-day return policy above. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to request a refund for the item you have, and then make a separate purchase for the new item.
Refunds
We will notify you once we've reviewed your request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at support@seaways.us.